Incidents

Blameless postmortems of the things that broke, or nearly broke, on systems I run. Each one ends with what I changed afterwards.

• INC-004: A client's store went dark, and I debugged the wrong thing twice
• INC-002: One online assessment, three roles, one portal that couldn't model it
• INC-006: The cloud account running a client's production apps wasn't mine
• INC-001: I deleted my own home directory on a production server
• INC-005: Moved a domain's DNS, and the business email quietly stopped
• INC-003: Our production server was logging into campus Wi-Fi every 40 seconds